English Business Emails: Write Well for Business Success
售價
$
480
- 一般書籍
- ISBN：9789574838752
- 作者：Vivien Trividic, Jennifer Shiue
- 版次：1
- 年份：2017
- 出版商：東華書局
- 頁數/規格：254頁/平裝雙色
目錄
English business emails: Write well for business success
ACCEPTANCE
01 Accepting an order (and asking for clarification)
02 Accepting an invitation (and reporting difficulties)
ACKNOWLEDGMENT
03 Acknowledging receipt of payment (and bill)
04 Confirming delivery date and products
05 Acknowledging a complaint
ANNOUNCEMENT
06 Cancelling an event (as host)
07 Writing an autoreply
08 Informing change of contact (and billing address)
APOLOGY
09 Apologizing for delay in delivery (and apologizing for being temporarily out of stock)
10 Apologizing for damaged products
11 Apologizing for a billing error
APPOINTMENT
12 Notifying others of a meeting (and sending a reminder)
APPRECIATION
13 Thanking others for their participation
COMPLAINT
14 Complaining about quality (and complaining about a non-conforming delivery)
15 Complaining about ordered items not received
16 Disputing a bill
CONDOLENCES, CONSIDERATION (GET WELL)
17 Expressing sympathy..
18 Showing consideration for hospitalization
CONGRATULATIONS
19 Congratulating an acquaintance on their appointment
INQUIRY
20 Inquiring about price, delivery, and payment details
21 Inquiring about a regular customer not ordering anymore
INVITATION
22 Writing a formal invitation (to a sponsored reception and to a social event)
23 Writing a formal invitation to a wedding (and accepting the invitation)
24 Inviting participants to register for an event
25 Inviting a speaker
APPRECIATION
13 Thanking others for their participation
COMPLAINT
14 Complaining about quality (and complaining about a non-conforming delivery)
15 Complaining about ordered items not received
16 Disputing a bill
CONDOLENCES, CONSIDERATION (GET WELL)
17 Expressing sympathy
18 Showing consideration for hospitalization
CONGRATULATIONS
19 Congratulating an acquaintance on their appointment
INQUIRY
20 Inquiring about price, delivery, and payment details
21 Inquiring about a regular customer not ordering anymore
INVITATION
22 Writing a formal invitation (to a sponsored reception and to a social event)
23 Writing a formal invitation to a wedding (and accepting the invitation)
24 Inviting participants to register for an event
25 Inviting a speaker
REFUSAL
26 Declining an invitation to an event
27 Rejecting a request for postponed payment
28 Rejecting the cancellation of an order
29 Rejecting a product return and refund
REQUEST
30 Urging politely
31 Requesting payment: 1st notice
32 Requesting payment: 2nd notice
33 Requesting payment: final notice
34 Requesting a catalog of products.
35 Warning a slow supplier (and requesting immediate action)
36 Requesting the cancellation of an order (and non-compliance with delivery deadlines)
37 Requesting the cancellation of an order ( owing to uncontrollable circumstances)
38 Proposing a visit to a company
39 Requesting a payment extension
40 Requesting a payment extension be kept short term
APPENDIX
ANSWER KEY
ACCEPTANCE
01 Accepting an order (and asking for clarification)
02 Accepting an invitation (and reporting difficulties)
ACKNOWLEDGMENT
03 Acknowledging receipt of payment (and bill)
04 Confirming delivery date and products
05 Acknowledging a complaint
ANNOUNCEMENT
06 Cancelling an event (as host)
07 Writing an autoreply
08 Informing change of contact (and billing address)
APOLOGY
09 Apologizing for delay in delivery (and apologizing for being temporarily out of stock)
10 Apologizing for damaged products
11 Apologizing for a billing error
APPOINTMENT
12 Notifying others of a meeting (and sending a reminder)
APPRECIATION
13 Thanking others for their participation
COMPLAINT
14 Complaining about quality (and complaining about a non-conforming delivery)
15 Complaining about ordered items not received
16 Disputing a bill
CONDOLENCES, CONSIDERATION (GET WELL)
17 Expressing sympathy..
18 Showing consideration for hospitalization
CONGRATULATIONS
19 Congratulating an acquaintance on their appointment
INQUIRY
20 Inquiring about price, delivery, and payment details
21 Inquiring about a regular customer not ordering anymore
INVITATION
22 Writing a formal invitation (to a sponsored reception and to a social event)
23 Writing a formal invitation to a wedding (and accepting the invitation)
24 Inviting participants to register for an event
25 Inviting a speaker
APPRECIATION
13 Thanking others for their participation
COMPLAINT
14 Complaining about quality (and complaining about a non-conforming delivery)
15 Complaining about ordered items not received
16 Disputing a bill
CONDOLENCES, CONSIDERATION (GET WELL)
17 Expressing sympathy
18 Showing consideration for hospitalization
CONGRATULATIONS
19 Congratulating an acquaintance on their appointment
INQUIRY
20 Inquiring about price, delivery, and payment details
21 Inquiring about a regular customer not ordering anymore
INVITATION
22 Writing a formal invitation (to a sponsored reception and to a social event)
23 Writing a formal invitation to a wedding (and accepting the invitation)
24 Inviting participants to register for an event
25 Inviting a speaker
REFUSAL
26 Declining an invitation to an event
27 Rejecting a request for postponed payment
28 Rejecting the cancellation of an order
29 Rejecting a product return and refund
REQUEST
30 Urging politely
31 Requesting payment: 1st notice
32 Requesting payment: 2nd notice
33 Requesting payment: final notice
34 Requesting a catalog of products.
35 Warning a slow supplier (and requesting immediate action)
36 Requesting the cancellation of an order (and non-compliance with delivery deadlines)
37 Requesting the cancellation of an order ( owing to uncontrollable circumstances)
38 Proposing a visit to a company
39 Requesting a payment extension
40 Requesting a payment extension be kept short term
APPENDIX
ANSWER KEY
